Privacy policy

Privacy Policy

Lane Business Solutions
Website: https://talkwithlane.com
Effective Date: October 24, 2026
Last Updated: October 24, 2026

1. Introduction

Welcome to Lane Business Solutions.

Your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, store, and share information when you visit our website, purchase our products, enroll in our programs, or use our services.

This Privacy Policy explains how Lane Business Solutions ("we," "us," or "our") handles personal information collected through our website, online store, training programs, coaching services, consulting engagements, memberships, and other business activities.

By using our website or services, you acknowledge the practices described in this policy.

This policy does not override privacy rights provided by applicable law.

2. Information We Collect

We may collect personal information that you voluntarily provide when interacting with Lane Business Solutions.

This information may include:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and mailing address

  • Business name and website

  • Social media information voluntarily provided

  • Other contact details submitted through forms

Purchase and Transaction Information

  • Products or services purchased

  • Order history and transaction details

  • Payment status and billing records

  • Subscription and membership information

  • Refund requests or billing inquiries

Payment information is generally processed through third-party payment providers. We do not intentionally store complete credit card numbers or security codes on our own systems.

Business and Coaching Information

When you participate in coaching, consulting, training, or other services, we may collect information about your business, including:

  • Business goals and challenges

  • Business operations and processes

  • Marketing strategies

  • Technology and software usage

  • Information submitted through intake questionnaires

  • Documents and materials voluntarily shared during consulting engagements

  • Feedback, assessments, and training responses

Communications

We may maintain records of emails, support requests, customer service messages, appointment bookings, survey responses, and other communications.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics services, and similar technologies.

This may include:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Website interactions

  • Referral sources

  • Approximate geographic location

  • Date and time of website visits

This information helps us understand website performance, improve the customer experience, maintain security, and evaluate marketing effectiveness.

4. How We Use Your Information

Lane Business Solutions may use personal information to:

  • Process and fulfill purchases

  • Deliver digital products and educational materials

  • Provide coaching, consulting, and AI-related services

  • Manage memberships and subscriptions

  • Schedule appointments and training sessions

  • Communicate about orders, services, and account activity

  • Respond to customer inquiries

  • Provide technical and customer support

  • Send requested resources and updates

  • Improve our products, programs, and services

  • Analyze website performance and customer engagement

  • Detect fraud and protect our systems

  • Comply with applicable laws and legal obligations

Where permitted by law, we may also use information to provide marketing communications about products, services, events, and educational opportunities.

5. Email Marketing and Communications

When you subscribe to our email list, register for a training, download a resource, or otherwise agree to receive marketing communications, we may send emails containing:

  • Educational tips and resources

  • AI and business-related information

  • Product and service announcements

  • Workshop and event invitations

  • Special offers and promotions

  • Membership and program updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those messages.

Unsubscribing from promotional emails does not prevent us from sending necessary transactional communications, such as purchase receipts, account notices, and service-related updates.

We do not sell email subscriber lists to third-party email marketers.

6. SMS and Text Message Communications

If Lane Business Solutions offers SMS communications and you provide the required consent, we may send text messages related to appointments, events, programs, customer support, or marketing.

Message frequency may vary.

Message and data rates may apply.

You may opt out of applicable SMS communications by replying STOP, where supported, or by following the instructions provided in the message.

Consent to receive marketing text messages is not required as a condition of purchasing products or services.

We do not share SMS opt-in consent or phone numbers collected for SMS marketing with third parties for their independent marketing purposes.

We may share information with service providers that assist us in delivering authorized communications, subject to appropriate protections.

7. Shopify and Ecommerce Transactions

Our online store is powered by Shopify.

When you make a purchase, Shopify and applicable payment providers may process information necessary to complete your transaction, provide checkout services, prevent fraud, and maintain transaction records.

Shopify may collect and process information according to its own privacy practices and applicable service agreements.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

We encourage customers to review the privacy policies of payment providers and other third-party services used during checkout.

8. Customer Relationship Management and Automation

Lane Business Solutions may use customer relationship management (CRM), scheduling, email automation, and business management platforms to organize customer information and provide services.

These systems may be used to:

  • Manage customer relationships

  • Track inquiries and appointments

  • Deliver email communications

  • Process registrations

  • Manage sales and customer support

  • Send authorized reminders and follow-ups

  • Maintain records of customer interactions

Access to customer information is limited to authorized individuals and service providers who need the information for legitimate business purposes.

9. Artificial Intelligence and Client Information

As an AI consulting and training business, Lane Business Solutions uses artificial intelligence tools to support certain business operations, educational experiences, content creation, and client services.

Depending on the service, AI tools may assist with:

  • Content creation and editing

  • Marketing and business strategy

  • Training demonstrations

  • Business process development

  • Workflow design and automation

  • AI-generated images and videos

  • Research and analysis

  • Administrative support

We recognize that clients may share business information, creative materials, and other confidential information during consulting or implementation projects.

We aim to limit information shared with AI platforms to what is reasonably necessary for the service being provided.

Where appropriate, we may remove or reduce identifying information before submitting materials to third-party AI systems.

Client information will not knowingly be submitted to public-facing AI demonstrations without appropriate authorization.

Third-party AI providers may process information according to their applicable terms, privacy policies, and data handling practices.

Customers and clients should not submit passwords, financial account credentials, highly sensitive personal information, or confidential third-party data unless specifically requested through an approved secure process.

Additional confidentiality and data handling requirements may be established through separate consulting or service agreements.

10. AI-Generated Images, Videos, and Client Materials

Customers who engage Lane Business Solutions for AI-generated images, videos, digital content, or related creative services may provide photographs, videos, voice recordings, logos, brand assets, scripts, or other reference materials.

These materials may be used to create the deliverables requested by the client.

Where third-party AI platforms are necessary to produce the requested work, relevant materials may be processed through those platforms.

Clients are responsible for ensuring they have the appropriate rights and permissions to submit materials belonging to other individuals or businesses.

We will not intentionally use identifiable client-provided materials in public promotional content without the applicable authorization.

Any additional usage rights, confidentiality requirements, or intellectual property provisions will be governed by the applicable service agreement.

11. Live Training, Virtual Meetings, and Recordings

Lane Business Solutions may conduct training, coaching sessions, workshops, and virtual meetings through platforms such as Zoom.

Depending on the event or service, these sessions may be recorded for educational, operational, or program delivery purposes.

Where recordings are planned, we will provide appropriate notice and obtain consent when required by law.

Recordings may capture participant names, voices, images, questions, chat messages, or other information shared during a session.

Participants should avoid disclosing sensitive personal or confidential business information during group sessions.

Access to recordings may be provided to authorized participants or customers according to the terms of the applicable program.

We do not guarantee that other participants will maintain the confidentiality of information voluntarily shared in group settings.

12. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality

  • Support secure checkout

  • Remember website preferences

  • Measure website traffic

  • Analyze customer interactions

  • Improve website functionality

  • Support advertising and marketing activities, where enabled

Some cookies are necessary for the website to function properly.

Other cookies may be used for analytics or marketing, depending on the services enabled on our website.

You may manage cookies through your browser settings and any privacy preference controls made available on our website.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using nonessential tracking technologies.

13. Sharing Information With Third Parties

Lane Business Solutions does not sell customer contact lists to data brokers.

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business.

These providers may include:

  • Ecommerce and payment processing platforms

  • CRM and email marketing providers

  • Website hosting and analytics providers

  • Appointment scheduling systems

  • Virtual meeting and training platforms

  • AI software and content creation providers

  • Cloud storage and document management services

  • Professional advisers and legal or accounting providers

Information shared with service providers is intended to support legitimate business activities and the services customers request.

We may also disclose information when required by law, to respond to lawful requests, enforce agreements, protect rights and safety, or address suspected fraud.

Certain advertising or analytics disclosures may be classified as a "sale," "sharing," or targeted advertising under applicable privacy laws, even when no money is exchanged. Where such laws apply, we will provide required disclosures and opt-out options.

14. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

These measures may include:

  • Password-protected accounts

  • Access restrictions

  • Secure payment processing

  • Reputable third-party platforms

  • Account authentication and security controls

  • Limited access to customer information

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and avoid transmitting sensitive information through unsecured channels.

15. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide purchased products and services

  • Maintain customer accounts

  • Fulfill contractual obligations

  • Maintain required financial and tax records

  • Resolve disputes

  • Comply with legal obligations

  • Protect legitimate business interests

Retention periods may vary depending on the type of information, the services provided, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

16. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of marketing communications

  • Withdraw consent where processing is based on consent

  • Request information about certain disclosures

  • Exercise additional privacy rights available under applicable law

Some requests may be subject to legal exceptions, identity verification, and recordkeeping obligations.

To submit a privacy request, contact us using the information provided at the end of this policy.

We will review and respond to requests in accordance with applicable law.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

17. Children's Privacy

Our website, products, coaching programs, and business services are intended primarily for adults and business owners.

We do not knowingly collect personal information directly from children under the age of 13 without the consent required by applicable law.

If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.

Parents or guardians who believe a child has provided personal information may contact us.

18. External Websites and Third-Party Links

Our website, emails, and training materials may contain links to third-party websites, applications, and services.

Lane Business Solutions is not responsible for the privacy practices, security measures, or content of websites and services we do not control.

We encourage customers to review the privacy policies of third-party platforms before providing personal information.

19. Business Transfers

If Lane Business Solutions undergoes a merger, acquisition, restructuring, sale, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws and appropriate safeguards.

20. International Visitors

Lane Business Solutions operates from Mississippi, United States.

If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Applicable privacy rights and data protection requirements will be respected as required by law.

21. Changes to This Privacy Policy

Lane Business Solutions reserves the right to update this Privacy Policy to reflect changes in business operations, technology, services, or legal requirements.

Any updates will be posted on our website with a revised effective date.

Where required by law, we will provide additional notice of material changes.

We encourage visitors and customers to review this policy periodically.

22. Contact Information

If you have questions about this Privacy Policy, how your information is handled, or wish to submit a privacy-related request, please contact:

Lane Business Solutions
Website: https://talkwithlane.com
Email: info@talkwithlane.com
Business Location: Jackson, Mississippi, United States

We will review privacy-related inquiries and respond in accordance with applicable law.